What should you ask if a prospect says they are all set?

• A. What do you like most about how you're handling things now?
• B. Do you have time to discuss other options?
• C. When would you like to get started?
• D. Who else is involved in the decision?

Answer: (A)

When a prospect says they’re all set, the best move is to stay curious and invite them to reflect on their current approach. Asking what they like most about how they’re handling things now invites them to articulate the positives and value they already see. This lowers resistance, reveals what truly matters to them, and surfaces potential gaps you can address later in the conversation. It keeps the dialogue collaborative rather than pushy and creates a natural pathway to explore improvements or new options.

The other options tend to push toward a decision, push to discuss alternatives too soon, or bring in other decision-makers before you’ve understood their priorities, which can shut down the conversation.