What should you say if you encounter a gatekeeper?

• A. Ignore them and ask the prospect directly
• B. Ask if you can leave a message for the prospect
• C. Schedule a meeting with the gatekeeper
• D. Offer a discount to bypass them

Answer: (B)

Handling a gatekeeper is about earning access through respectful, purposeful communication. The best move is to ask if you can leave a message for the prospect. This keeps the interaction courteous, acknowledges the gatekeeper’s role, and creates a clear next step. A concise message note should include who you are, why you’re calling, and a brief value statement, plus a request for the best time or method to reach the prospect. If you’re allowed to leave a message, you can confirm the best number or time to call back, showing you respect the prospect’s schedule and increasing the odds of a reply.

Other approaches don’t fit as well because trying to bypass the gatekeeper or pressuring them to schedule with you can damage trust and derail the conversation. Offering a discount to bypass them comes across as manipulative and unprofessional, and attempting to schedule directly with the gatekeeper ignores their role.